Customer Service in Assisted Living: Strategies for Building Successful Partnerships : CLOSEOUT ITEM

Strengthen your facility’s reputation while decreasing the likelihood of lawsuits. 
If one resident has a positive and pleasant experience in your care, they’ll tell their families, and their families will tell their loved ones and friends. 
Developing an effective customer service program is the first and most essential step in protecting your organization’s reputation and showcasing what it has to offer. By providing proper family education and handling adverse events in a straightforward manner, you can reduce the likelihood of legal action being taken.

Customer Service in Assisted Living: Strategies for Building Successful Partnerships can help you build partnerships between residents, families, staff, and the media to manage risk and avoid litigation through the cultivation of strong customer service skills in your nurses, frontline staff, and any other staff members who interact with residents and families. 

2016, HCPro